Shipping policy
Shipping Policy
At Velmora, we want your order to reach you as quickly and smoothly as possible.
Free Shipping
We offer FREE shipping on all orders within the United States. No minimum purchase is required.
Processing Time
Orders are typically processed within 0–1 business days. During periods of high demand, processing may take slightly longer.
Estimated Delivery Time
Most orders are expected to arrive within 2–5 business days after processing. Delivery times are estimates and may vary due to carrier delays, weekends, holidays, weather conditions, or other circumstances outside our control.
Order Tracking
Once tracking information becomes available, it will be sent to the email address provided at checkout so you can follow your order’s progress.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error in your shipping information, please contact us as soon as possible at francogdaluz@gmail.com.
Once an order has been shipped, we may not be able to modify its delivery address.
Delayed or Lost Packages
If your order has not arrived within the estimated delivery timeframe, please check your tracking information first. If you still need assistance, contact us at francogdaluz@gmail.com and we will help you investigate the shipment.
Questions About Your Order
For any shipping-related questions, contact us at:
Last updated: August 18, 2026